:root {
  --ink: #101820;
  --muted: #62707c;
  --paper: #f5f7f8;
  --white: #fff;
  --pjsk-wxs: #ff9900;
  --pjsk-wxs-tsukasa: #ffbb00;
  --pjsk-wxs-emu: #ff66bb;
  --pjsk-wxs-nene: #33dd99;
  --pjsk-wxs-rui: #bb88ee;
  --pjsk-wxs-deep: #ad5f00;
  --pjsk-wxs-emu-deep: #c92e86;
  --teal: var(--pjsk-wxs);
  --blue: var(--pjsk-wxs-deep);
  --pink: var(--pjsk-wxs-emu-deep);
  --line: #dce2e5;
  --danger: #d9485f;
  --warning: #d89819;
  --quiet: #6f8290;
}

* { box-sizing: border-box; }
html { color-scheme: light; }
body {
  margin: 0;
  overflow-x: hidden;
  color: var(--ink);
  background: var(--paper);
  font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", "PingFang SC", "Hiragino Sans GB", sans-serif;
  letter-spacing: 0;
}
a { color: inherit; }
button, input, textarea, select { font: inherit; letter-spacing: 0; }
button, select { cursor: pointer; }

.site-header {
  height: 72px;
  padding: 0 clamp(20px, 5vw, 72px);
  display: flex;
  align-items: center;
  justify-content: space-between;
  border-bottom: 1px solid var(--line);
  background: rgba(255, 255, 255, .92);
}
.brand { display: inline-flex; align-items: center; gap: 10px; font-weight: 800; text-decoration: none; }
.brand img { width: 38px; height: 38px; border-radius: 8px; }
.service-label, .section-kicker, .hero-index { font-size: 12px; font-weight: 800; color: var(--blue); }
main { min-height: calc(100vh - 144px); }
footer {
  min-height: 72px;
  padding: 20px clamp(20px, 5vw, 72px);
  display: flex;
  justify-content: space-between;
  gap: 20px;
  color: var(--muted);
  border-top: 1px solid var(--line);
  font-size: 13px;
}

.footer-legal {
  display: flex;
  align-items: center;
  gap: 14px;
  font-size: 12px;
}

.footer-legal a {
  color: inherit;
  text-decoration: none;
}

.footer-legal a:hover {
  text-decoration: underline;
}

.route-notice {
  padding: 16px clamp(20px, 8vw, 140px);
  display: flex;
  align-items: center;
  gap: 18px;
  color: #5a3800;
  background: #fff3df;
  border-bottom: 1px solid #f5cd8f;
}
.route-notice strong { flex: 0 0 auto; font-size: 13px; }
.route-notice p { margin: 0; line-height: 1.65; }
.route-notice a { margin-left: 4px; color: #9a5200; font-weight: 800; overflow-wrap: anywhere; }

.report-hero {
  padding: clamp(64px, 9vw, 124px) clamp(20px, 8vw, 140px);
  background: var(--white);
  border-bottom: 1px solid var(--line);
}
.report-hero h1 { max-width: 900px; margin: 20px 0; font-size: clamp(44px, 7vw, 94px); line-height: .98; }
.report-hero h1 > span { display: block; }
.report-hero p { max-width: 640px; margin: 0; color: var(--muted); font-size: 18px; line-height: 1.75; overflow-wrap: anywhere; word-break: break-all; }
.report-layout { display: grid; grid-template-columns: minmax(280px, .75fr) minmax(0, 1.4fr); }
.guide-panel { padding: clamp(42px, 6vw, 84px); background: #101820; color: white; }
.guide-panel .section-kicker { color: var(--teal); }
.guide-panel h2 { margin: 14px 0 38px; max-width: 380px; font-size: 32px; }
.guide-panel ol { margin: 0; padding: 0; list-style: none; }
.guide-panel li { padding: 22px 0; display: grid; grid-template-columns: 42px 1fr; gap: 12px; border-top: 1px solid #30404c; }
.guide-panel li > span { color: var(--teal); font-weight: 800; }
.guide-panel p { margin: 0; color: #b8c3ca; line-height: 1.6; }
.guide-panel strong { display: block; margin-bottom: 4px; color: white; }
.form-panel { padding: clamp(42px, 7vw, 96px); background: white; }
.panel-heading { display: flex; align-items: end; justify-content: space-between; margin-bottom: 38px; border-bottom: 2px solid var(--ink); }
.panel-heading span { padding-bottom: 14px; font-size: 12px; font-weight: 800; color: var(--blue); }
.panel-heading h2 { margin: 0 0 10px; font-size: 36px; }

.field { display: grid; gap: 9px; margin: 0 0 24px; }
.field > span, .field legend { font-weight: 750; }
.field em { color: var(--pink); font-style: normal; font-size: 12px; }
.field input, .field textarea, .field select, .filter-bar input, .filter-bar select {
  width: 100%; min-height: 50px; padding: 13px 14px;
  color: var(--ink); background: #f7f9fa; border: 1px solid #cad3d8; border-radius: 6px; outline: none;
}
.field textarea { min-height: 160px; resize: vertical; line-height: 1.6; }
.field input:focus, .field textarea:focus, .field select:focus, .filter-bar input:focus, .filter-bar select:focus { border-color: var(--blue); box-shadow: 0 0 0 3px rgba(255, 153, 0, .16); }
.field-row { display: grid; grid-template-columns: 1fr 1fr; gap: 18px; }
fieldset.field { padding: 0; border: 0; }
.field legend { margin-bottom: 12px; }
.priority-grid { display: grid; grid-template-columns: repeat(3, 1fr); gap: 10px; }
.priority-option { position: relative; display: block; }
.priority-option input { position: absolute; inset: 0 auto auto 0; width: 1px; height: 1px; min-height: 0; padding: 0; opacity: 0; }
.priority-copy { min-height: 106px; padding: 15px; display: block; border: 1px solid var(--line); border-radius: 6px; background: #fafbfc; }
.priority-copy strong, .priority-copy small { display: block; }
.priority-copy strong { margin-bottom: 8px; }
.priority-copy small { color: var(--muted); line-height: 1.45; }
.priority-option input:checked + .priority-copy { border-width: 2px; padding: 14px; }
.priority-urgent input:checked + .priority-copy { border-color: var(--danger); background: #fff5f6; }
.priority-important input:checked + .priority-copy { border-color: var(--warning); background: #fffbef; }
.priority-nonurgent input:checked + .priority-copy { border-color: var(--quiet); background: #f4f7f8; }
.upload-field input { padding: 16px; border-style: dashed; background: #fff8ef; }
.upload-field small, .privacy-note { color: var(--muted); line-height: 1.5; }
.primary-button {
  width: 100%; min-height: 58px; padding: 0 20px; display: flex; align-items: center; justify-content: space-between;
  color: #4a2b00; background: var(--teal); border: 0; border-radius: 6px; font-weight: 850; text-decoration: none;
}
.primary-button b { font-size: 24px; }
.privacy-note { margin: 14px 0 0; font-size: 12px; }
.honeypot { position: absolute; left: -10000px; width: 1px; height: 1px; overflow: hidden; }
.alert { margin: 0 0 22px; padding: 13px 15px; border-radius: 6px; line-height: 1.5; }
.alert-error { color: #8f2437; background: #fff0f3; border: 1px solid #f3bdc8; }
.alert-success { color: #145c3d; background: #e6faf1; border: 1px solid #9be8c8; }

.result-page { max-width: 760px; min-height: calc(100vh - 144px); margin: auto; padding: 100px 24px; display: flex; flex-direction: column; align-items: center; justify-content: center; text-align: center; }
.result-mark { width: 68px; height: 68px; display: grid; place-items: center; color: #4a2b00; background: var(--teal); border-radius: 50%; font-size: 30px; font-weight: 900; }
.result-mark.error { color: white; background: var(--danger); }
.result-page h1 { margin: 16px 0; font-size: clamp(38px, 6vw, 68px); }
.result-page > p:not(.section-kicker) { color: var(--muted); }
.ticket-number { margin: 32px 0; padding: 18px 24px; background: white; border: 1px solid var(--line); font-size: clamp(20px, 4vw, 32px); font-weight: 900; }
.result-page .primary-button { max-width: 320px; }

/* 管理站 miku 主题：亮色系，#39C5BB accent，卡片 + 圆角 */
.admin-area {
  --miku: #39C5BB;
  --miku-deep: #20918a;
  --miku-soft: rgba(57, 197, 187, .12);
  --admin-bg: #f0faf9;
  --admin-card: #ffffff;
  --admin-ink: #143a38;
  --admin-muted: #5d7a77;
  --admin-line: #d4e8e6;
  color: var(--admin-ink);
  background: var(--admin-bg);
  color-scheme: light;
}
.admin-area .site-header { background: var(--admin-card); border-color: var(--admin-line); }
.admin-area footer { border-color: var(--admin-line); color: var(--admin-muted); }
.admin-area .brand img { box-shadow: 0 0 0 1px var(--admin-line); }
.admin-area .brand span { color: var(--admin-ink); }
.admin-area .service-label, .admin-area .section-kicker { color: var(--miku-deep); }
.admin-nav { display: flex; gap: 6px; align-items: center; }
.admin-nav a { padding: 8px 14px; color: var(--admin-ink); border-radius: 999px; text-decoration: none; font-weight: 700; font-size: 14px; }
.admin-nav a:hover { color: var(--miku-deep); background: var(--miku-soft); }
.nav-logout { margin: 0; display: inline; }
.nav-logout button { padding: 8px 14px; color: var(--admin-muted); background: transparent; border: 1px solid var(--admin-line); border-radius: 999px; font-weight: 700; font-size: 14px; cursor: pointer; }
.nav-logout button:hover { color: var(--miku-deep); border-color: var(--miku); }
.login-shell { min-height: calc(100vh - 144px); padding: 40px 20px; display: grid; place-items: center; }
.login-panel { width: min(480px, 100%); padding: clamp(28px, 6vw, 54px); background: var(--admin-card); border: 1px solid var(--admin-line); border-radius: 16px; box-shadow: 0 12px 40px rgba(32, 145, 138, .08); }
.login-panel h1 { margin: 10px 0; font-size: 48px; }
.login-panel > p:not(.section-kicker) { margin: 0 0 32px; color: var(--admin-muted); line-height: 1.6; }
.admin-area .field input, .admin-area .field textarea, .admin-area .field select, .admin-area .filter-bar input, .admin-area .filter-bar select { color: var(--admin-ink); background: #f6fbfa; border-color: var(--admin-line); }
.admin-area .field input:focus, .admin-area .field textarea:focus, .admin-area .field select:focus, .admin-area .filter-bar input:focus, .admin-area .filter-bar select:focus { border-color: var(--miku); box-shadow: 0 0 0 3px var(--miku-soft); }
.admin-area .field > span { color: var(--admin-ink); }
.admin-head { padding: 72px clamp(20px, 6vw, 90px) 34px; display: flex; align-items: start; justify-content: space-between; gap: 30px; }
.admin-head h1 { margin: 8px 0; font-size: clamp(44px, 6vw, 76px); }
.admin-head p:not(.section-kicker) { color: var(--admin-muted); }
.text-button { padding: 10px 14px; color: var(--admin-ink); background: var(--admin-card); border: 1px solid var(--admin-line); border-radius: 8px; }
.stats-grid { padding: 0 clamp(20px, 6vw, 90px) 28px; display: grid; grid-template-columns: repeat(3, 1fr); gap: 12px; }
.stat { min-height: 150px; padding: 22px; display: grid; grid-template-columns: 1fr auto; background: var(--admin-card); border: 1px solid var(--admin-line); border-top: 3px solid; border-radius: 12px; }
.stat strong { font-size: 48px; }
.stat small { align-self: end; grid-column: 1 / -1; color: var(--admin-muted); }
.stat.urgent { border-color: var(--danger); }.stat.important { border-color: var(--warning); }.stat.nonurgent { border-color: var(--quiet); }
.filter-bar { margin: 0 clamp(20px, 6vw, 90px) 28px; padding: 14px; display: grid; grid-template-columns: 2fr 1fr 1fr auto; gap: 10px; background: var(--admin-card); border: 1px solid var(--admin-line); border-radius: 12px; }
.filter-bar button { padding: 0 22px; color: #fff; background: var(--miku); border: 0; border-radius: 8px; font-weight: 800; }
.ticket-list { padding: 0 clamp(20px, 6vw, 90px) 80px; display: grid; gap: 14px; }
.ticket-card { padding: 24px; background: var(--admin-card); border: 1px solid var(--admin-line); border-left-width: 4px; border-radius: 12px; }
.priority-border-urgent { border-left-color: var(--danger); }.priority-border-important { border-left-color: var(--warning); }.priority-border-nonurgent { border-left-color: var(--quiet); }
.ticket-card-top { display: flex; align-items: start; justify-content: space-between; gap: 20px; }
.ticket-id { color: var(--miku-deep); font-size: 12px; font-weight: 800; }
.ticket-card h2 { margin: 8px 0 0; font-size: 24px; }
.badges { display: flex; gap: 7px; }
.badge { padding: 5px 8px; border-radius: 6px; font-size: 12px; font-weight: 850; white-space: nowrap; }
.badge-urgent { color: #a92440; background: #fde7ec; }.badge-important { color: #8a6200; background: #fff3d1; }.badge-nonurgent { color: #4c5f68; background: #e8eef0; }
.status-open { color: #0d5f8a; background: #dff1fb; }.status-processing { color: #8a5a00; background: #ffedcb; }.status-resolved { color: #3d6b1e; background: #e6f5d4; }.status-closed { color: #5a656b; background: #e9edee; }
.ticket-meta { margin: 20px 0; display: flex; flex-wrap: wrap; gap: 8px 18px; color: var(--admin-muted); font-size: 13px; }
.ai-triage { margin: 16px 0; padding: 13px 15px; display: grid; grid-template-columns: repeat(2, minmax(0, 1fr)); gap: 10px 18px; color: var(--admin-ink); background: #f4fbfa; border: 1px solid var(--admin-line); border-left: 3px solid var(--miku); border-radius: 10px; }
.ai-triage > div { min-width: 0; }
.ai-triage span, .ai-triage strong { display: block; overflow-wrap: anywhere; }
.ai-triage span { margin-bottom: 4px; color: var(--admin-muted); font-size: 11px; font-weight: 800; text-transform: uppercase; }
.ai-triage strong { font-size: 13px; }
.ai-triage.ai-retry, .ai-triage.ai-failed { border-left-color: var(--warning); }
.ai-reason { margin: 2px 0 0; grid-column: 1 / -1; color: var(--admin-muted); font-size: 13px; line-height: 1.55; white-space: pre-wrap; }
.ai-area, .ai-diagnosis-section, .ai-index-time { grid-column: 1 / -1; }
.ai-area { padding-top: 10px; border-top: 1px solid var(--admin-line); }
.ai-diagnosis-section { padding-top: 4px; }
.ai-diagnosis-section p { margin: 6px 0 0; color: var(--admin-ink); font-size: 13px; line-height: 1.6; white-space: pre-wrap; }
.ai-diagnosis-section ol, .ai-diagnosis-section ul { margin: 7px 0 0; padding-left: 20px; color: var(--admin-ink); font-size: 13px; line-height: 1.55; }
.ai-diagnosis-section li + li { margin-top: 6px; }
.ai-sources a { color: var(--miku-deep); overflow-wrap: anywhere; }
.ai-sources small { margin-top: 2px; display: block; color: var(--admin-muted); }
.ai-index-time { margin: 2px 0 0; color: var(--admin-muted); font-size: 11px; }
.ticket-description, .full-description { white-space: pre-wrap; overflow-wrap: anywhere; line-height: 1.75; }
.ticket-description { max-height: 5.25em; overflow: hidden; color: var(--admin-muted); }
.ticket-contact { display: flex; gap: 12px; font-size: 13px; }.ticket-contact span { color: var(--admin-muted); }
.detail-link { margin-top: 22px; padding-top: 16px; display: flex; justify-content: space-between; color: var(--miku-deep); border-top: 1px solid var(--admin-line); text-decoration: none; font-weight: 800; }
.empty-state { padding: 80px 20px; color: var(--admin-muted); text-align: center; border: 1px dashed var(--admin-line); border-radius: 12px; }
.detail-head { padding: 54px clamp(20px, 6vw, 90px) 30px; border-bottom: 1px solid var(--admin-line); }
.back-link { color: var(--admin-muted); text-decoration: none; }
.detail-title { margin-top: 34px; display: flex; align-items: end; justify-content: space-between; gap: 20px; }
.detail-title h1 { margin: 8px 0 0; font-size: clamp(34px, 5vw, 64px); }
.detail-grid { padding: 38px clamp(20px, 6vw, 90px) 80px; display: grid; grid-template-columns: minmax(0, 1.5fr) minmax(300px, .7fr); gap: 24px; align-items: start; }
.detail-main { display: grid; gap: 20px; }
.detail-block, .manage-panel { padding: clamp(22px, 4vw, 36px); background: var(--admin-card); border: 1px solid var(--admin-line); border-radius: 12px; }
.detail-block h2, .manage-panel h2 { margin: 8px 0 24px; }
.full-description { color: var(--admin-ink); }
.manage-panel { position: sticky; top: 20px; }
.manage-panel .ai-triage { margin: 0 0 24px; }
.manage-panel dl { margin: 0 0 28px; display: grid; grid-template-columns: 86px 1fr; gap: 11px; font-size: 14px; }
.manage-panel dt { color: var(--admin-muted); }.manage-panel dd { margin: 0; overflow-wrap: anywhere; }
.attachments { display: grid; gap: 16px; }
.attachment { padding: 12px; display: grid; grid-template-columns: minmax(160px, 300px) 1fr; gap: 18px; background: #f6fbfa; border: 1px solid var(--admin-line); border-radius: 10px; }
.media-preview { width: 100%; max-height: 280px; display: block; object-fit: contain; background: #0b1118; border-radius: 6px; }
.media-preview img { width: 100%; max-height: 280px; display: block; object-fit: contain; }
.attachment > div { align-self: center; min-width: 0; }.attachment strong, .attachment span, .attachment a { display: block; overflow-wrap: anywhere; }.attachment span { margin: 8px 0 14px; color: var(--admin-muted); font-size: 13px; }.attachment a { color: var(--miku-deep); }
.empty-evidence { padding: 34px; color: var(--admin-muted); text-align: center; border: 1px dashed var(--admin-line); border-radius: 10px; }

/* 总览看板 */
.overview-grid { padding: 0 clamp(20px, 6vw, 90px) 28px; display: grid; grid-template-columns: repeat(3, 1fr); gap: 14px; }
.ov-card { padding: 24px; display: grid; gap: 8px; background: var(--admin-card); border: 1px solid var(--admin-line); border-radius: 14px; box-shadow: 0 8px 24px rgba(32, 145, 138, .06); }
.ov-card.ov-downloads { border-top: 3px solid var(--miku); }
.ov-label { color: var(--admin-muted); font-size: 13px; font-weight: 800; }
.ov-value { font-size: clamp(36px, 4vw, 54px); color: var(--miku-deep); }
.ov-card small { color: var(--admin-muted); }
.svc-section { padding: 0 clamp(20px, 6vw, 90px) 80px; }
.svc-title { margin: 8px 0 16px; }
.svc-grid { display: grid; grid-template-columns: repeat(auto-fit, minmax(220px, 1fr)); gap: 14px; }
.svc-card { padding: 18px; display: grid; gap: 6px; background: var(--admin-card); border: 1px solid var(--admin-line); border-left: 4px solid var(--quiet); border-radius: 12px; }
.svc-card.svc-online { border-left-color: var(--miku); }
.svc-card.svc-offline { border-left-color: var(--danger); }
.svc-badge { justify-self: start; padding: 4px 10px; border-radius: 999px; font-size: 12px; font-weight: 850; }
.svc-online .svc-badge { color: #0f6b64; background: var(--miku-soft); }
.svc-offline .svc-badge { color: #a92440; background: #fde7ec; }
.svc-card strong { font-size: 15px; }
.svc-card small { color: var(--admin-muted); }
.svc-updated { margin-top: 14px; color: var(--admin-muted); font-size: 13px; }

/* Kimi 对话框 */
.chat-shell { margin: 0 clamp(20px, 6vw, 90px) 80px; display: grid; grid-template-rows: minmax(320px, 55vh) auto; background: var(--admin-card); border: 1px solid var(--admin-line); border-radius: 16px; overflow: hidden; }
.chat-messages { padding: 22px; display: flex; flex-direction: column; gap: 12px; overflow-y: auto; background: #f6fbfa; }
.chat-empty { margin: auto; color: var(--admin-muted); }
.chat-msg { max-width: 78%; padding: 12px 16px; border-radius: 14px; line-height: 1.65; white-space: pre-wrap; overflow-wrap: anywhere; }
.chat-user { align-self: flex-end; color: #fff; background: var(--miku); border-bottom-right-radius: 4px; }
.chat-assistant { align-self: flex-start; color: var(--admin-ink); background: var(--admin-card); border: 1px solid var(--admin-line); border-bottom-left-radius: 4px; }
.chat-error { color: #a92440; border-color: #f3c2cd; background: #fdf1f4; }
.chat-input-bar { padding: 14px; display: grid; grid-template-columns: 1fr auto auto; gap: 10px; border-top: 1px solid var(--admin-line); }
.chat-input-bar input { padding: 12px 14px; color: var(--admin-ink); background: #f6fbfa; border: 1px solid var(--admin-line); border-radius: 10px; outline: none; font-size: 15px; }
.chat-input-bar input:focus { border-color: var(--miku); box-shadow: 0 0 0 3px var(--miku-soft); }
.chat-input-bar .primary-button { min-width: 110px; }
.admin-area .primary-button { color: #fff; background: var(--miku); border-radius: 10px; }
.admin-area .alert-error { color: #a92440; background: #fde7ec; border: 1px solid #f3c2cd; border-radius: 10px; }
.admin-area .alert-success { color: #0f6b64; background: var(--miku-soft); border: 1px solid var(--miku); border-radius: 10px; }

@media (max-width: 820px) {
  .route-notice { align-items: flex-start; flex-direction: column; gap: 5px; }
  .service-label { display: none; }
  .report-hero { padding-top: 58px; padding-bottom: 58px; }
  .report-hero h1 { font-size: clamp(38px, 9.5vw, 42px); line-height: 1.04; }
  .report-hero h1 span { white-space: nowrap; }
  .report-layout, .detail-grid { grid-template-columns: 1fr; }
  .guide-panel { padding: 44px 24px; }
  .form-panel { padding: 44px 20px; }
  .priority-grid, .field-row, .stats-grid, .overview-grid { grid-template-columns: 1fr; }
  .priority-copy { min-height: 0; }
  .admin-head { padding-top: 44px; }
  .filter-bar { grid-template-columns: 1fr; }
  .filter-bar button { min-height: 48px; }
  .ticket-card-top, .detail-title { align-items: start; flex-direction: column; }
  .manage-panel { position: static; }
  .attachment { grid-template-columns: 1fr; }
  footer { flex-direction: column; }
}

@media (max-width: 340px) {
  .report-hero h1 span { white-space: normal; }
  .priority-grid, .priority-option { min-width: 0; overflow: hidden; }
}

/* Public report center · MeQR v3 shell */
.public-area {
  --bg: #fffaf3;
  --surface: #fff;
  --ink: #0d0a28;
  --ink-soft: rgba(13, 10, 40, .62);
  --ink-muted: rgba(13, 10, 40, .4);
  --border: rgba(13, 10, 40, .1);
  --border-b: rgba(13, 10, 40, .18);
  --pjsk-wxs: #ff9900;
  --pjsk-wxs-tsukasa: #ffbb00;
  --pjsk-wxs-emu: #ff66bb;
  --pjsk-wxs-nene: #33dd99;
  --pjsk-wxs-rui: #bb88ee;
  --pjsk-wxs-deep: #ad5f00;
  --pjsk-wxs-emu-deep: #c92e86;
  --pink: var(--pjsk-wxs-emu-deep);
  --gold: var(--pjsk-wxs);
  --teal: var(--pjsk-wxs);
  --teal-deep: var(--pjsk-wxs-deep);
  --rainbow: linear-gradient(90deg, var(--pjsk-wxs), var(--pjsk-wxs-tsukasa), var(--pjsk-wxs-emu), var(--pjsk-wxs-nene), var(--pjsk-wxs-rui));
  --shadow-sm: 0 4px 16px rgba(13, 10, 40, .07);
  --shadow-md: 0 12px 36px rgba(13, 10, 40, .11);
  --shadow-lg: 0 24px 64px rgba(13, 10, 40, .15);
  --max: 1180px;
  --gutter: clamp(20px, 5vw, 48px);
  color: var(--ink);
  background: var(--bg);
  font-family: -apple-system, BlinkMacSystemFont, "SF Pro Display", "SF Pro SC", "PingFang SC", "Helvetica Neue", Arial, sans-serif;
}
.public-area .wrap { width: min(var(--max), calc(100% - 2 * var(--gutter))); margin-inline: auto; }
.public-area .bg-canvas { position: fixed; inset: 0; z-index: 0; overflow: hidden; pointer-events: none; }
.public-area .bg-glow { position: absolute; border-radius: 50%; filter: blur(120px); }
.public-area .glow-pink { width: 700px; height: 700px; top: -280px; left: 22%; background: radial-gradient(circle, rgba(255,102,187,.16), transparent 65%); }
.public-area .glow-blue { width: 520px; height: 520px; top: 35%; right: -130px; background: radial-gradient(circle, rgba(255,187,0,.14), transparent 65%); }
.public-area .glow-purple { width: 440px; height: 440px; bottom: 5%; left: -100px; background: radial-gradient(circle, rgba(187,136,238,.14), transparent 65%); }
.public-area .site-header, .public-area main, .public-area .site-footer { position: relative; z-index: 1; }
.public-area .site-header {
  position: sticky; top: 0; z-index: 100; height: 62px; padding: 0;
  border-bottom: 1px solid var(--border); background: rgba(255,250,243,.82);
  backdrop-filter: blur(20px); -webkit-backdrop-filter: blur(20px);
}
.public-area .site-header.is-scrolled { background: rgba(255,250,243,.96); box-shadow: 0 8px 28px rgba(13,10,40,.08); }
.public-area .site-header .wrap { height: 100%; display: flex; align-items: center; justify-content: space-between; gap: 24px; }
.public-area .brand { gap: 10px; color: var(--ink); font-size: 17px; font-weight: 780; }
.public-area .brand img { width: 30px; height: 30px; border-radius: 8px; box-shadow: var(--shadow-sm); }
.public-area .brand span { display: flex; align-items: baseline; gap: 3px; }
.public-area .brand small { color: var(--ink-muted); font-size: 11px; font-weight: 700; letter-spacing: .08em; }
.public-area .desktop-nav { display: flex; align-items: center; gap: 4px; }
.public-area .desktop-nav a { padding: 9px 15px; border-radius: 999px; color: var(--ink-soft); font-size: 15px; font-weight: 650; text-decoration: none; }
.public-area .desktop-nav a:hover { color: var(--ink); background: rgba(13,10,40,.06); }
.public-area .header-cta { height: 38px; padding: 0 18px; display: inline-flex; align-items: center; border-radius: 999px; color: #4a2b00; background: var(--teal); box-shadow: 0 4px 16px rgba(255,153,0,.3); font-size: 14px; font-weight: 750; text-decoration: none; transition: background-color .2s ease, transform .2s ease, box-shadow .2s ease; }
.public-area .header-cta:hover { background: var(--teal-deep); color: #fff; transform: translateY(-1px); box-shadow: 0 8px 24px rgba(255,153,0,.34); }
.public-area .nav-toggle { display: none; width: 42px; height: 42px; padding: 0; align-items: center; justify-content: center; flex-direction: column; gap: 4px; border: 0; border-radius: 12px; background: transparent; }
.public-area .nav-toggle span { width: 18px; height: 2px; display: block; border-radius: 2px; background: var(--ink); transition: transform .25s ease, opacity .2s ease; }
.public-area .nav-toggle.open span:nth-child(1) { transform: translateY(6px) rotate(45deg); }
.public-area .nav-toggle.open span:nth-child(2) { opacity: 0; }
.public-area .nav-toggle.open span:nth-child(3) { transform: translateY(-6px) rotate(-45deg); }
.public-area main { min-height: 0; }
.public-area .route-notice { padding: 0; color: #5a3800; background: #fff3df; border-bottom: 1px solid #f5cd8f; }
.public-area .route-notice-inner { width: min(var(--max), calc(100% - 2 * var(--gutter))); min-height: 58px; margin-inline: auto; display: flex; align-items: center; gap: 18px; }
.public-area .route-notice strong { padding: 6px 10px; border-radius: 999px; color: #fff; background: var(--teal-deep); font-size: 11px; letter-spacing: .04em; }
.public-area .route-notice p { color: #7a4b12; font-size: 14px; }
.public-area .route-notice a { color: #a35a00; text-underline-offset: 3px; }
.public-area .report-hero { position: relative; overflow: hidden; padding: 92px 0 82px; border-bottom: 0; background: radial-gradient(circle at 74% 35%, rgba(255,102,187,.12), transparent 30%), linear-gradient(125deg, rgba(255,153,0,.10), transparent 42%); }
.public-area .report-hero-inner { display: grid; grid-template-columns: minmax(0,1fr) minmax(390px,.82fr); align-items: center; gap: clamp(52px,7vw,94px); }
.public-area .hero-index { display: flex; align-items: center; gap: 10px; color: var(--ink-muted); font-size: 11px; font-weight: 850; letter-spacing: .13em; }
.public-area .hero-index i { width: 9px; height: 9px; border-radius: 50%; background: var(--pink); box-shadow: 0 0 0 7px rgba(255,102,187,.12); }
.public-area .report-hero h1 { max-width: none; margin: 26px 0 0; font-size: clamp(58px,6.6vw,88px); line-height: .99; letter-spacing: -.045em; }
.public-area .report-hero h1 > span { display: block; }
.public-area .report-hero h1 .rainbow-text { display: inline; white-space: nowrap; background: none; -webkit-background-clip: initial; background-clip: initial; }
.public-area .rainbow-text { display: inline-block; color: transparent; background: var(--rainbow); background-size: 200% auto; -webkit-background-clip: text; background-clip: text; }
@keyframes report-rainbow { to { background-position: 200% center; } }
.public-area .report-hero p { max-width: 620px; margin-top: 28px; color: var(--ink-soft); font-size: 17px; line-height: 1.85; word-break: normal; }
.public-area .hero-facts { margin-top: 30px; display: flex; flex-wrap: wrap; gap: 9px; }
.public-area .hero-facts span { padding: 9px 13px; border: 1px solid var(--border-b); border-radius: 999px; color: var(--ink-soft); background: rgba(255,255,255,.8); box-shadow: var(--shadow-sm); font-size: 12px; font-weight: 700; }
.public-area .hero-facts b { margin-right: 7px; color: var(--pink); font-size: 9px; }
.public-area .report-pass { position: relative; min-height: 390px; overflow: visible; padding: 38px 122px 34px 34px; border-radius: 26px; background: #fff; box-shadow: var(--shadow-lg); transform: rotate(2deg); }
.public-area .report-pass::after { content:""; position:absolute; width:210px; height:210px; right:74px; bottom:-110px; border:28px solid rgba(255,102,187,.10); border-radius:50%; }
.public-area .pass-rainbow { position: absolute; top: 0; right: 0; left: 0; height: 7px; border-radius: 26px 26px 0 0; background: var(--rainbow); }
.public-area .pass-brand { display: flex; align-items: center; gap: 12px; }
.public-area .pass-brand img { width: 50px; height: 50px; border-radius: 14px; box-shadow: var(--shadow-sm); }
.public-area .pass-brand strong, .public-area .pass-brand small { display: block; }
.public-area .pass-brand strong { font-size: 19px; }
.public-area .pass-brand small { color: var(--ink-muted); font-size: 9px; font-weight: 800; letter-spacing: .1em; }
.public-area .pass-copy { margin-top: 58px; }
.public-area .pass-copy > span { color: var(--pink); font-size: 9px; font-weight: 850; letter-spacing: .15em; }
.public-area .pass-copy strong { display: block; margin-top: 10px; font-size: 48px; line-height: .9; letter-spacing: -.04em; }
.public-area .pass-copy p { margin-top: 22px; color: var(--teal-deep); font-size: 10px; font-weight: 850; letter-spacing: .1em; }
.public-area .pass-stub { position: absolute; top: 7px; right: 0; bottom: 0; width: 92px; padding: 28px 16px; display: flex; align-items: center; flex-direction: column; justify-content: space-between; border-left: 1px dashed var(--border-b); border-radius: 0 0 26px; background: linear-gradient(180deg, rgba(255,187,0,.22), rgba(187,136,238,.16)); }
.public-area .pass-stub span { writing-mode: vertical-rl; font-size: 11px; font-weight: 900; letter-spacing: .22em; }
.public-area .pass-stub b { font-size: 13px; text-align: center; }
.public-area .pass-stub i { width: 12px; height: 12px; border-radius: 3px; background: var(--ink); }
.public-area .pass-stub i:nth-of-type(2) { background: var(--pink); }
.public-area .report-marquee { overflow: hidden; color: #fff; background: var(--ink); border-top: 2px solid var(--gold); border-bottom: 2px solid var(--teal); }
.public-area .report-marquee > div { width: max-content; padding: 13px 0; display: flex; align-items: center; white-space: nowrap; animation: report-ticker 26s linear infinite; }
.public-area .report-marquee span { padding: 0 18px; font-size: 21px; font-weight: 850; letter-spacing: .08em; }
.public-area .report-marquee span.outline { color: transparent; -webkit-text-stroke: 1px rgba(255,255,255,.5); }
.public-area .report-marquee i { width: 8px; height: 8px; margin: 0 14px; border-radius: 50%; background: var(--pink); }
@keyframes report-ticker { to { transform: translateX(-50%); } }
.public-area .report-layout { padding-top: clamp(72px,9vw,116px); padding-bottom: clamp(72px,9vw,116px); display: grid; grid-template-columns: minmax(290px,.72fr) minmax(0,1.35fr); gap: clamp(22px,3vw,36px); align-items: start; scroll-margin-top: 82px; }
.public-area .guide-panel { position: sticky; top: 88px; overflow: hidden; padding: 40px 34px; border-radius: 28px; color: #fff; background: var(--ink); box-shadow: var(--shadow-md); }
.public-area .guide-panel::before { content:""; position:absolute; top:0; right:0; left:0; height:4px; background:var(--rainbow); }
.public-area .guide-panel .section-kicker { color: var(--teal); font-size: 10px; letter-spacing: .12em; }
.public-area .guide-panel h2 { margin: 14px 0 30px; font-size: 30px; }
.public-area .guide-panel li { padding: 20px 0; grid-template-columns: 40px 1fr; border-color: rgba(255,255,255,.12); }
.public-area .guide-panel li > span { color: var(--teal); }
.public-area .guide-panel p { color: rgba(255,255,255,.62); }
.public-area .form-panel { padding: clamp(30px,4.5vw,58px); border: 1px solid var(--border); border-radius: 28px; background: rgba(255,255,255,.94); box-shadow: var(--shadow-md); }
.public-area .panel-heading { margin-bottom: 36px; border: 0; align-items: center; }
.public-area .panel-heading span { padding: 8px 11px; border-radius: 999px; color: var(--teal-deep); background: rgba(255,153,0,.13); font-size: 10px; letter-spacing: .1em; }
.public-area .panel-heading h2 { margin: 0; font-size: 42px; letter-spacing: -.03em; }
.public-area .field { gap: 10px; margin-bottom: 25px; }
.public-area .field > span, .public-area .field legend { color: var(--ink); font-size: 14px; }
.public-area .field input, .public-area .field textarea, .public-area .field select { min-height: 54px; padding: 14px 16px; border: 1px solid var(--border-b); border-radius: 14px; color: var(--ink); background: #f7f5fc; }
.public-area .field textarea { min-height: 170px; }
.public-area .field input:focus, .public-area .field textarea:focus, .public-area .field select:focus { border-color: var(--teal); box-shadow: 0 0 0 4px rgba(255,153,0,.14); }
.public-area .priority-grid { gap: 9px; }
.public-area .priority-copy { min-height: 112px; padding: 16px; border-color: var(--border); border-radius: 14px; background: #fffaf3; }
.public-area .priority-option input:focus-visible + .priority-copy { outline: 3px solid var(--pink); outline-offset: 2px; }
.public-area .upload-field input { background: linear-gradient(135deg, rgba(255,153,0,.08), rgba(255,187,0,.06)); }
.public-area .primary-button { min-height: 60px; padding: 0 24px; border-radius: 999px; color: #4a2b00; background: var(--teal); box-shadow: 0 10px 30px rgba(255,153,0,.25); transition: background-color .2s ease, transform .2s ease, box-shadow .2s ease; }
.public-area .primary-button:hover { color: #fff; background: var(--teal-deep); transform: translateY(-2px); box-shadow: 0 14px 34px rgba(255,153,0,.34); }
.public-area :where(a, button):focus-visible { outline: 3px solid var(--teal); outline-offset: 3px; }
.public-area .privacy-note { text-align: center; }
.public-area .result-page { min-height: calc(100vh - 62px); }
.public-area .ticket-number { border-color: var(--border); border-radius: 16px; box-shadow: var(--shadow-sm); }
.public-area .site-footer { min-height: 0; margin: 0; padding: clamp(44px,6vw,72px) 0 40px; display: block; color: rgba(255,255,255,.65); border: 0; background: var(--ink); }
.public-area .footer-top-line { height: 3px; margin-bottom: clamp(36px,5vw,56px); background: var(--rainbow); }
.public-area .footer-grid { display: grid; grid-template-columns: 1.4fr repeat(2,1fr) 1.2fr; gap: 32px; }
.public-area .footer-brand { display: flex; align-items: center; gap: 12px; }
.public-area .footer-brand img { width: 40px; height: 40px; border-radius: 11px; }
.public-area .footer-brand strong { display: block; color: #fff; font-size: 17px; }
.public-area .footer-brand small { color: rgba(255,255,255,.45); font-size: 13px; }
.public-area .footer-col h4 { margin: 0 0 16px; color: #fff; font-size: 13px; letter-spacing: .1em; }
.public-area .footer-col a { padding: 6px 0; display: block; color: rgba(255,255,255,.6); font-size: 15px; text-decoration: none; }
.public-area .footer-col a:hover { color: #fff; }
.public-area .footer-legal { margin-top: 44px; padding-top: 26px; display: flex; flex-wrap: wrap; gap: 14px 26px; border-top: 1px solid rgba(255,255,255,.1); color: rgba(255,255,255,.45); font-size: 13px; }
.public-area .footer-legal a { color: rgba(255,255,255,.48); }
.public-area .footer-legal img { display: inline; height: 15px; width: auto; vertical-align: -3px; margin-right: 6px; }

@media (max-width: 900px) {
  .public-area .report-hero-inner { grid-template-columns: 1fr; }
  .public-area .report-pass { width: min(100%,620px); justify-self: center; }
  .public-area .report-layout { grid-template-columns: 1fr; }
  .public-area .guide-panel { position: static; }
  .public-area .footer-grid { grid-template-columns: 1fr 1fr; }
}
@media (max-width: 820px) {
  .public-area .nav-toggle { display: flex; }
  .public-area .desktop-nav { position: fixed; inset: 62px 0 auto; padding: 16px var(--gutter) 20px; flex-direction: column; align-items: stretch; gap: 6px; border-bottom: 1px solid var(--border); background: rgba(255,250,243,.97); opacity: 0; transform: translateY(-12px); pointer-events: none; transition: opacity .22s ease, transform .22s ease; }
  .public-area .desktop-nav.open { opacity: 1; transform: none; pointer-events: auto; }
  .public-area .desktop-nav a { padding: 15px 12px; border-radius: 14px; font-size: 17px; }
  .public-area .header-cta { display: none; }
  .public-area .route-notice-inner { padding: 14px 0; align-items: flex-start; flex-direction: column; gap: 7px; }
  .public-area .report-hero { padding: 62px 0 66px; }
  .public-area .report-hero h1 { font-size: 50px; }
  .public-area .report-hero h1 > span { white-space: normal; }
  .public-area .report-pass { min-height: 350px; padding-right: 94px; }
  .public-area .pass-copy strong { font-size: 42px; }
  .public-area .pass-stub { width: 72px; }
  .public-area .report-layout { padding-top: 66px; }
  .public-area .priority-grid, .public-area .field-row { grid-template-columns: 1fr; }
  .public-area .priority-copy { min-height: 0; }
}
@media (max-width: 520px) {
  .public-area .brand span { font-size: 16px; }
  .public-area .report-hero h1 { font-size: 43px; }
  .public-area .report-hero p { font-size: 16px; }
  .public-area .hero-facts { display: grid; }
  .public-area .report-pass { min-height: 320px; padding: 30px 80px 28px 24px; }
  .public-area .pass-brand img { width: 44px; height: 44px; }
  .public-area .pass-copy { margin-top: 42px; }
  .public-area .pass-copy strong { font-size: 36px; }
  .public-area .pass-stub { width: 62px; padding: 22px 10px; }
  .public-area .guide-panel { padding: 34px 24px; border-radius: 22px; }
  .public-area .form-panel { padding: 30px 20px; border-radius: 22px; }
  .public-area .panel-heading { align-items: flex-start; flex-direction: column; gap: 14px; }
  .public-area .panel-heading h2 { font-size: 36px; }
  .public-area .footer-grid { grid-template-columns: 1fr; gap: 26px; }
}
@media (prefers-reduced-motion: reduce) {
  .public-area .report-marquee > div, .public-area .rainbow-text { animation: none; }
}